 As of August 2011, Brazil Appeal Waxing is no longer accepting treatment gratuities. 'OMG! Really?' you find yourself saying. 'Yippee!!!' But then you may be thinking, 'Okay, but...why?'There are (3) main reasons why I chose to make Brazil Appeal Waxing a gratuity-free business. Reason #1: More moolah in your pocket. Although gratuties are a win for the esthetician or service provider, it's not necessarily a win for the client. Yes, you may have received great service, however, shouldn't great service already come with the price of the treatment? Reason #2: Tip buckets galore... I don't know about you, but I think the tip bucket at businesses has gotten a bit too full and is now overflowing with expectation. I don't mind leaving a gratuity for a server in a restaurant who gives great service only to make miniumum wage while supporting a child at home. However, today's service businesses overwhelmingly now expect tips and some restaurants, spas, and hotels even include a 20% tip as part of a group package! Here's some more examples: Visit Starbucks or Jamba Juice and there's the tip bucket. Drop off your clothing at the dry cleaners and there it is...the tip bucket. Grab a pizza to go at your local family-owned Italian restaurant and what do you see? You guessed it...another tip bucket. Again, if I'm dining at the restaurant, I don't mind leaving a tip, and a generous one at that, however, since I'm already shelling out $100.00 bucks every month for take out pizza at this restaurant...I feel the tip bucket is just plain greedy. Which brings me back to my new no-tip policy. At Brazil Appeal Waxing, you can expect high-quality treatments with superlative customer service at every visit. After all, that's what you're paying for n'est-ce pas? My point is that if you're already paying good money for a great experience why should the business owner or service provider squeeze more money out of you for their benefit? Doesn't sound like a win-win situation to me. But I inisist! Many clients are so pleased with their experience at Brazil Appeal Waxing, they sometimes insist on tipping me. I sincerely thank them as I politely decline and suggest they write a review on Yelp, FaceBook, and/or refer their friends and family to me. Reason #3: Raising the Bar... When I mentioned my no-tip policy to another biz owner (a hairstylist) she said to me, 'You do realize that you're probably the only beauty service provider in San Diego with that policy.' 'Perhaps', I said. Still, I believe I made the right decision for me and my business. I have thought long and hard about the direction I want my business to take and a no-tipping policy really raises the bar, so to speak, and makes me stand out from my competitors as a quality business establishment. After all, would you tip your doctor, attorney, or accountant who did great work for you? So there it is. The 3 main reasons why I no longer accept gratuities. I'm just happy to have you as a client and to be in business because without you I would have no business. So to all who have supported Brazil Appeal Waxing, I say, Thank You!!! |
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